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ROAM Dispensary Terms of Service

1. Introduction and Acceptance

Welcome to ROAM Dispensary. By accessing our website or visiting any of our Ohio locations, you agree to be bound by these Terms of Service. Our policies govern your use of our online services, in-store transactions, and any related interactions with ROAM Dispensary. If you do not agree with these Terms, please do not use our services.

2. Our Service and Content

ROAM Dispensary provides access to state-licensed cannabis products for both medical and recreational use (the latter available to adults 21 and over as of 2024). All content—including text, images, logos, graphics, and data—presented on our website and in our stores is the property of ROAM Dispensary or its licensors. You are granted a limited, non-exclusive, revocable license solely for your personal, non-commercial use.

3. Use of the Service and Restrictions

You agree that you will use our services only in compliance with all applicable Ohio laws and federal regulations. You must not:

  • Attempt to reverse-engineer, copy, or alter any part of our website or software;
  • Use our service to promote any illegal or harmful activities; or
  • Harvest, collect, or otherwise misuse personal information from other users.

Any violation of these restrictions may result in immediate suspension or termination of your access to our services.

4. Customer Accounts and Data Accuracy

In some cases, you may be required to register for an account on our website. You agree to provide accurate and up-to-date information during registration and to update your details as needed. You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Federal and Ohio Cannabis Regulations

Please note that under Federal law, cannabis remains a Schedule I Controlled Substance. Even though Ohio law permits both medical and, as of 2024, recreational use, possession or use on any federal property remains prohibited. It is your responsibility to understand and comply with all relevant federal and state regulations. Medical patients must also adhere to the Ohio Medical Marijuana Control Program’s requirements—including timely notification of any changes to registration details (for example, if your registry card is used fraudulently or accessed without authorization).

6. Disclaimers and Limitation of Liability

Our services and all content are provided “as is” without warranties of any kind, either express or implied. ROAM Dispensary disclaims all warranties regarding merchantability, fitness for a particular purpose, and non-infringement. We will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our service—even if advised of the possibility of such damages. Your use of our service is entirely at your own risk.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with Ohio law. Any disputes arising out of your use of our service shall be resolved exclusively in the appropriate state or federal courts located in Ohio. You and ROAM Dispensary agree to attempt to resolve disputes informally before pursuing any legal action.

8. Modifications and Updates

ROAM Dispensary reserves the right to modify these Terms at any time. Revised terms will be posted on our website and will take effect immediately upon posting. Your continued use of our services after changes are posted will constitute your acceptance of the updated Terms.

9. Contact Information

If you have any questions regarding these Terms, please contact us at:

ROAM Dispensary
7781 Broadview Rd
Seven Hills, OH 44131
Email: contact@roamdispensary.com
Phone: (216) 373-9238

10. SMS Consent & Communication

If you choose to opt in to receive SMS/text messages from ROAM Dispensary, we will collect and store your mobile phone number for the purpose of sending you permitted communications. The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

11. Types of SMS Communications

With your consent, ROAM Dispensary may send SMS messages related to the following:

  • Appointment reminders;
  • Follow-up messages;
  • Billing inquiries or account notifications; and
  • Promotions or offers (if applicable).

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from ROAM Dispensary at any time.”

12. Message Frequency

Message frequency may vary based on the type of communication. You may receive up to 2 SMS messages per week regarding your appointments or account status.

13. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your mobile carrier and plan. Rates may differ for domestic versus international messages.

14. Opt-In Methods

You may opt in to receive SMS messages from ROAM Dispensary using one or more of the following methods (as applicable to your interaction with us):

  • Verbally, during a conversation with our staff;
  • By submitting an online form on our website that includes an SMS consent checkbox; or
  • By filling out a paper form in-store that includes an SMS consent checkbox.

Additional Option: If you do not wish to receive SMS messages, do not check the SMS consent box on our forms.

15. Opt-Out Method

You can opt out at any time by replying “STOP” to any SMS message you receive from ROAM Dispensary. You may also contact us at contact@roamdispensary.com or call (216) 373-9238 to request removal from our messaging list.

16. Help

If you experience issues with our SMS program, reply with the keyword “HELP” for assistance. You can also reach us directly at contact@roamdispensary.com.

17. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.

These Terms apply solely to ROAM Dispensary’s operations within Ohio. For additional details about federal cannabis laws and your responsibilities under those laws, please consult legal counsel.